Who we are
Liquid Management Group Pty Ltd trades as PEP Health Australia and operates the https://pep.health website. The PEP Health Platform allows users to create ‘apps’ which are self-contained software applications designed to run on mobile devices and desktops.
Your privacy is critically important to us. Liquid Management Group Pty Ltd, we have a few fundamental principles in regards to your privacy:
- We don’t ask you for personal information unless we truly need it.
- We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
- We don’t store personal information on our servers unless required for the ongoing operation of one of our services.
- For your protection and security all payment processing is handled by our fully PCI DSS compliant payment partner Braintree. We do not store any of your credit card details.
- Our services are supported by a number of third party service providers, including some located overseas in countries including the USA.
We respect your privacy
Liquid Management Group Pty Ltd and its subsidiaries respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect and treat your personal information.
We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR).
“Personal information” is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.
What personal data we collect and why we collect it
Liquid Management Group Pty Ltd and its subsidiaries will, from time to time, receive and store personal information you submit to our website, provided to us directly or given to us in other forms.
You may provide basic information such as your name, phone number, address and email address to enable us to send you information, provide updates and process your product or service order.
We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
Additionally, we may also collect any other information you provide while interacting with us.
Gathering of Personally-Identifying Information
Liquid Management Group Pty Ltd and its subsidiaries collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we engage in business activities with you.
How We Use Your Personal Information
Liquid Management Group Pty Ltd and its subsidiaries may use personal information collected from you to provide you with information about our products or services. We may also make you aware of new and additional products, services and opportunities available to you.
Liquid Management Group Pty Ltd uses this information for the following general purposes:
- To provide you with products and services during the usual course of our business activities,
- To improve our services,
- To contact you,
- To provide customer support,
- To provide you with news, special offers and general information about other goods, services and events which we offer,
- To conduct research,
- To investigate any complaints, and
- To provide anonymous reporting for internal and external clients.
If you withhold your personal information, it may not be possible for us to provide you with our products and services or for you to fully access our website.
We may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings or in response to a law enforcement agency request.
If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.
How we Protect Personally-Identifying Information
Liquid Management Group Pty Ltd and its subsidiaries is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Liquid Management Group Pty Ltd discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organisations that:
- Need to know that information in order to process it on the behalf of Liquid Management Group Pty Ltd or to provide services available at Liquid Management Group Pty Ltd websites and Platforms, and;
- Have agreed not to disclose potentially personally-identifying and personally-identifying information to others. Some of those employees, contractors and affiliated organisations may be located outside of your home country; by using Liquid Management Group Pty Ltd websites and the PEP Health Platform, you consent to the transfer of such information to them.
If you are a registered user of a Liquid Management Group Pty Ltd website and have supplied your email address, we may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Liquid Management Group Pty Ltd and our products.
We primarily use our website, blogs or forums, to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Liquid Management Group Pty Ltd takes all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
Disclosure of Your Personal Information
General Data Protection Regulation (GDPR) for the European Union (EU)
Liquid Management Group Pty Ltd and its subsidiaries will comply with the principles of data protection set out in the GDPR for the purpose of fairness, transparency and lawful data collection and use.
We process your personal information as a Processor and/or to the extent that we are a Controller as defined in the GDPR.
We must establish a lawful basis for processing your personal information. The legal basis for which we collect your personal information depends on the data that we collect and how we use it.
We will only collect your personal information with your express consent for a specific purpose and any data collected will be to the extent necessary and not excessive for its purpose. We will keep your data safe and secure.
We will also process your personal information if it is necessary for our legitimate interests, or to fulfil a contractual or legal obligation.
We process your personal information if it is necessary to protect your life or in a medical situation, it is necessary to carry out a public function, a task of public interest or if the function has a clear basis in law.
We do not collect or process any personal information from you that is considered “Sensitive Personal Information” under the GDPR, such as personal information relating to your sexual orientation or ethnic origin unless we have obtained your explicit consent, or if it is being collected subject to and in accordance with the GDPR.
You must not provide us with your personal information if you are under the age of 16 without the consent of your parent or someone who has parental authority for you. We do not knowingly collect or process the personal information of children.
Your Data Protection Rights under the GDPR
If you are an individual residing in the EU, you have certain rights as to how your personal information is obtained and used. Liquid Management Group Pty Ltd and its subsidiaries complies with your rights under the GDPR as to how your personal information is used and controlled if you are an individual residing in the EU.
Except as otherwise provided in the GDPR, you have the following rights:
- To be informed how your personal information is being used;
- Access your personal information (we will provide you with a free copy of it);
- To correct your personal information if it is inaccurate or incomplete;
- To delete your personal information (also known as “the right to be forgotten”);
- To restrict processing of your personal information;
- To retain and reuse your personal information for your own purposes;
- To object to your personal information being used; and
- To object against automated decision making and profiling.
Overseas Data Disclosure
Our software and services are supported by a number of third party service providers, including some located not in the country where you might be accessing our sites including the USA.
Information that we collect may from time to time be stored, processed in or transferred between parties or sites located in countries outside of Australia. These may include, but are not limited to Australia and USA.
For example, customer data for customers in Europe is hosted by Amazon AWS located in Australia. All of our overseas service providers are bound by contractual obligations of confidentiality.
You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
When you come to our website (https://pep.health), we may collect certain non-personally-identifying information that web browsers and servers typically make available, such as the browser type, operating system, language preference, referring site, and the date and time of each visitor request.
This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service. The purpose of collecting non-personally identifying information is to better understand how visitors use the website. From time to time, the Liquid Management Group Pty Ltd may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Third Party Sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites.
Please be aware that Liquid Management Group Pty Ltd and its subsidiaries is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
We may collect statistics about the behaviour of visitors to websites, any related apps and any other services Liquid Management Group Pty Ltd provides. We may display this information publicly or provide it to others.
Liquid Management Group Pty Ltd uses MonsterInsights and Google Analytics to gather analytics about the pep.health website and present them in an actionable way via charts, graphs and tables to any user with administrator level privileges.
This policy does not apply to the practices of Liquid Management Group Pty Ltd customers, or of companies that Liquid Management Group Pty Ltd does not own or control, or to people that Liquid Management Group Pty Ltd does not employ or manage.